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Terms & Conditions that protect your account

When you open an account with surga123, you agree to the terms that keep your funds safe, your data private and your gaming experience fair.

Account security verified at signupPayment protection on all DANA, OVO, GoPay and QRIS transfersClear dispute resolution process
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surga123 Terms & Conditions that protect your account
GET HELP WITH TERMS

Contact us about policy questions

Team online

Live chat support

Open a chat in the lobby between 09:00 and 23:00 Jakarta time, seven days a week. Our team answers questions about your account terms, payment holds and dispute claims.

Email policy requests

Send account or policy questions to [email protected] with your username. Expect a response within 24 hours during business days.

Account settings panel

Review your active terms, deposit and withdrawal limits, and contact preferences directly in your account dashboard after login.

YOUR DATA AND RIGHTS

How we protect your information and account

Account verification

We verify your identity during signup using information you provide and may request additional documents for withdrawals above certain amounts to comply with local anti-fraud standards.

Data retention and access

Your account data, transaction history and login activity remain accessible to you for download or review via the account settings panel. We store records for seven years after account closure for dispute resolution.

Payment security

All DANA, OVO, GoPay and QRIS transactions are encrypted and routed through secured payment gateways. We do not store your payment credentials; only transaction reference numbers appear in your statement.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences and detect fraud. You can review and manage cookie settings in your browser; blocking them may limit lobby features.

Account closure and data deletion

You may request account closure anytime via the settings panel or support email. Closure does not erase transaction records needed for disputes or local compliance, but personal details are flagged as inactive.

Dispute and complaint handling

If you dispute a charge or believe a transaction was unauthorized, contact our support team with details. We investigate and respond within 14 days; your funds are held pending the outcome.

Answers to your terms questions

You cannot change core terms like your username or account type once registered. However, you can update contact information, payment methods and communication preferences in your settings panel anytime. Major changes to our terms take effect 30 days after notice.

Your account can log in from multiple devices simultaneously — mobile, tablet and desktop — without breach of terms. However, you must not share your login credentials. Unusual activity across unrecognised devices may trigger a security review.

Game outcomes are determined by random number generation certified by our game providers. If you dispute a result, contact support with your game ID and timestamp. Our team reviews logs and responds within 48 hours; decisions are final after review.

Minimum and maximum deposit and withdrawal amounts depend on your payment method. DANA and GoPay typically allow up to 5 million IDR per transaction; QRIS transfers vary by issuing bank. Check the payment chip in the lobby for current limits.

We collect your name, email, phone number, date of birth and address to verify your identity and comply with local regulations. This information is used solely for account access, payment processing, dispute resolution and legal compliance — never sold to third parties.

No. One account per person is required by our terms. Multiple accounts linked to the same identity may be closed without refund. If you lose access to your account, contact support to verify ownership and reset your password.

Breaches such as using false identity, sharing credentials, fraudulent payments or abusive behaviour may result in temporary account suspension or permanent closure. Closure means forfeiture of any balance; we notify you in writing before account termination except in cases of fraud.

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