Can I dispute a transaction or withdrawal?

Yes. If a deposit via DANA, OVO, GoPay or QRIS doesn't arrive or a withdrawal is delayed, contact live chat or email support@surga123.club with your transaction ID. We investigate within 24 hours and report findings to you.

Reference

Legal clarity and data protection on surga123

Q: Can I request a copy of all my account data?

Yes. Email support@surga123.club with 'Data Access Request' and your username. We compile your profile, transaction history, game logs and any support tickets within 5 business days and send a secure download link.

Q: What if I want to change or delete my personal details?

Email support@surga123.club with 'Update Account Data' and the details you wish to change. We verify your identity before making updates. Some fields (name, email on KYC) cannot be changed after first deposit; contact support for exceptions.

We keep your account secure through verified identity checks, encrypted deposits via DANA, OVO, GoPay and QRIS, and transparent privacy policies.

Encrypted account setupKYC verification on depositLocal payment protectionIndonesia-based support

Explore Lobby Read FAQ

Our legal framework and your rights

surga123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

surga123 operates under clear terms of service that govern account creation, deposits, withdrawals and dispute resolution. We comply with data retention rules relevant to where you access the platform, and access or eligibility depends on local law. Your account information — email, payment history and game

1
activity — is stored securely and processed only for account management, fraud prevention and regulatory compliance. We do not sell your data to third parties. If you have questions about how we handle your information or wish to request access or deletion, our support team responds
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within 24 hours via live chat, email or WhatsApp.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to contact us about policy and account issues

Team online

Live chat support

Available 24/7 via surga123 lobby. Ask about account access, privacy requests, withdrawal holds or policy questions. Response time: under 5 minutes during peak hours.

Email to legal queries

Send formal requests to [email protected]. Include your account username and the specific issue. We respond within 24 hours with detailed guidance on your legal rights.

WhatsApp for urgent issues

Message us directly for account locks, payment disputes or identity verification questions. Available Monday–Sunday, 08:00–22:00 WIB for Indonesia players.

DATA & ACCOUNT SECURITY

How we handle your privacy and keep your account safe

Identity verification

We collect name, email and phone during signup. When you deposit via DANA, OVO, GoPay or QRIS, we verify your identity through our payment partners to prevent fraud and meet local compliance rules.

Deposit and withdrawal logs

Every transaction is recorded in your account history. You can view it anytime in the Wallet section on desktop or mobile. We retain records for 7 years for audit and dispute resolution.

Cookie and tracking practices

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. We do not use cookies to track you off-site. You can disable non-essential cookies in account settings.

Password and login security

Your password is hashed and never stored in plain text. We recommend you change it every 90 days. If you lose access, verify your email or phone number in the login recovery flow.

Request your account data

Email [email protected] with the subject 'Data Access Request'. Include your account username. We send a file of your personal data and activity logs within 5 business days.

Delete or export your account

You can request account closure in Settings → Legal → Deactivate Account. If you have an open bet or unsettled deposit, we'll guide you through settlement first. Full deletion takes 30 days.

Frequently asked questions about policy and your rights

Yes. Email [email protected] with 'Data Access Request' and your username. We compile your profile, transaction history, game logs and any support tickets within 5 business days and send a secure download link.

We store payment records (DANA, OVO, GoPay, QRIS transactions), identity verification and game logs for 7 years to comply with audit and dispute resolution requirements. After account closure, we retain only what local law requires.

Go to Settings → Account → Close Account. If you have pending withdrawals or open bets, you must settle them first. Once confirmed, your account is deactivated immediately; full data deletion occurs 30 days later unless you reactivate.

Your account data is stored on secure servers in data centres where local law permits. We use encryption for all data in transit and at rest. Where local law permits, we may use backup storage partners for disaster recovery only.

Yes. If a deposit via DANA, OVO, GoPay or QRIS doesn't arrive or a withdrawal is delayed, contact live chat or email [email protected] with your transaction ID. We investigate within 24 hours and report findings to you.

No. Your DANA, OVO, GoPay and QRIS details are processed only by our payment partners to complete your transaction. surga123 does not store, view or sell your payment credentials to marketing or data brokers.

Email [email protected] with 'Update Account Data' and the details you wish to change. We verify your identity before making updates. Some fields (name, email on KYC) cannot be changed after first deposit; contact support for exceptions.

Legal clarity and data protection on surga123

How to contact us about policy and account issues

Live chat support

Email to legal queries

WhatsApp for urgent issues

How we handle your privacy and keep your account safe

Identity verification

Deposit and withdrawal logs

Cookie and tracking practices

Password and login security

Request your account data

Delete or export your account

Frequently asked questions about policy and your rights

01 Can I request a copy of all my account data?

02 How long do you keep my payment and identity information?

03 What happens if I want to close my account?

04 Where does surga123 store my personal data?

05 Can I dispute a transaction or withdrawal?

06 Is my payment information shared with third parties?

07 What if I want to change or delete my personal details?

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